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course

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Lessons

SSST1

Length: 5 minutesComplexity: Standard

A sale is made on every call you make. Either you sell the client some stocks or he sells you a reason he can’t. Either way a sale is made, the only questions is who is gonna close. – Jim Young (Ben Affleck)

SSST2

Length: 5 minutesComplexity: Standard

“Success means we go to sleep at night knowing that our talents and abilities were used in a way that served others.” — Marianne Williamson

SSST3

Length: 4 minutesComplexity: Standard

“A good character carries with it the highest power of causing a thing to be believed.” – Aristotle

SSST4

Length: 4 minutesComplexity: Standard

“Make a customer, not a sale.” – Katherine Barchetti

SSST5

Length: 5 minutesComplexity: Standard

“There is place in the world for any business that takes care of its customers – after the sale.” – Harvey MacKay

SSST6

Length: 5 minutesComplexity: Standard

“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz

SSST7

Length: 4 minutesComplexity: Standard

“One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Jim Rohn

SSST8

Length: 6 minutesComplexity: Standard

“After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.” – Kōnosuke Matsushita

SSST9

Length: 5 minutesComplexity: Standard

“Civility costs nothing and buys everything.” — Mary Wortley Montagu

SSST10

Length: 5 minutesComplexity: Standard

“The ability to get along with people is as purchasable a commodity as sugar and coffee. I pay more for that ability than any under the sun.” — John D. Rockefeller